“Our Commitment To Your Pet Lies In The Quality Of Our Care”

Your Veterinary Care Online Help Site!

234 Power Road, Endeavour Hills, Vic 3802

 

Telephone: 1300-838-738 or 1300-VET-PET

 

The quality of our website is a reflection of the level of service you can expect from us!

                         

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GENERAL GUIDELINES FOR HOUSEBREAKING PUPPIES

(adapted from Clinical Behavioural Medicine for Small Animals - Overall)

“Our Commitment To Your Pet Lies In The Quality Of Our Care”

  1. Take the pup out frequently – generally immediately after awakening (even from a nap), playing or within 15 to 30 minutes of eating
  2. Pups should not be allowed to play and socialize first – they should be allowed to do this after they eliminate
  3. Choose a few restricted areas at first, and return to those
  4. If the pup is leash walked, shorten the leash to encourage walking in a small area to mimic elimination behaviour
  5. If the pup is not leash walked, stand relatively still and do not stroll or play with the pup until it has eliminated
  6. Permit cautious sniffing
  7. Praise the pup as soon as it squats (this means you have to be there even if the pup is not leash walked)
  8. Do not physically punish pups that eliminate in undesirable areas – this could induce fear – instead startle the pup only if caught actually in the act and then only use enough startle to get the pup to attend to you and cease elimination – then take the pup out
  9. Praise the pup when it eliminates in the appropriate place; you are not rewarding the act (this is self rewarding), you are rewarding the location
  10. Remember that female puppies may take a little longer to housebreak than do males and may need to go out more frequently
  11. If the pup has to go down stairs to eliminate, carry it, it may be necessary to press a towel to the crotch area, the act of being placed on the floor can stimulate puppies to eliminate – do not worry that the pup will never learn to go outside on its own – you are helping the pup to form a substrate preference, not teaching it to walk
  12. Confine the pup when not supervised
  13. Watching an older dog can help a puppy
  14. Be consistent
  15. Be patient
  16. Restrict access
  17. Use good odour eliminators

We do believe in providing the best level of service to our clients.

The importance of puppy training cannot be underestimated. The highest reason for euthanasia in dogs is the failure to train appropriately.

We sincerely recommend that you please call us on 1300-838-738 (1300-VET-PET) to schedule an appointment at the earliest. We do not believe in berating our clients for presenting the pets late, as we believe that this is counter productive. It is not our intention to cause you any embarrassment, offence or anxiety. Our approach is now that you have presented your pet to us, how do we go forward from here, not only keeping your pet’s welfare at heart, but also working with your wishes and limiting factors. We do approach all cases presented to us with a level of sensitivity. As pet health care professionals we will present our assessment and treatment in a professional manner and factually as possible.

You may not be aware that in older pets multiple problems often arise as aging affects all body systems. As pets age they become increasingly vulnerable to diseases. The three leading causes of non accidental death in pets are cancer, kidney disease and heart disease. Older animals seldom suffer from a single disease. One problem may markedly influence the course of another. Ageing is characterised by progressive and irreversible change. Pets are likely to start having diseases associated with ageing between 7 and 13 years. Smaller dogs tend to live longer than large dogs. The quality and length of life of older pets can be improved through regular health checks (every 6 months). A thorough clinical examination will help define some of these problems.

Because we do care for the welfare and interest of your pet, we do go out of way to ensure that your pet can access medical or surgical attention in time of its need. It would also interest you to know that:-

  1. We do pride ourselves in the quality of our services.
  2. We do provide a 24 hour on call service.
  3. We also offer payment plans through a third party, provided you meet the criteria as set out by the financing institute.
  4. If you cannot bring your pet to us, we will come to you as we do have a fully equipped pet ambulance.
  5. We also do house calls.
  6. Your pet will receive a very high level of care given the level of diagnostic and monitoring equipment that we have on hand.
  7. We do welcome you to take a personal tour of our facility.
  8. We also provide pet grooming services
  9. We also provide puppy classes. Puppies are trained not only indoors, but also outdoors, bring exposed to outdoor noises and traffic in a controlled environment. The puppy training classes are run by Ms Julie Pocknee.
  10. We do care for our wildlife, and work very closely with wildlife carers providing veterinary care where needed.
  11. We take an active part in community services and proudly support Service Dog Training, by way of providing veterinary services to working dogs of individuals with disabilities. Please see www.servicedogtraining.com.au

If you have not used our services before, we do suggest that you try our services and see the differences for yourself. From our analysis we find that over 30% of all new patients are referred to us by existing clients, and a further 25% of all new patients are brought in by existing clients. Our clients travel from as far as Camberwell, Clayton, Fitzroy, Ringwood, Chelsea, St Kilda, Port Melbourne, Pakenham, to name but a few. From the level of service we provide, you would come to understand that we are not your average Veterinary Services provider. We do recommend that you bookmark our web address www.petcarevet.com.au

Our staff are very friendly and courteous. We are very easily accessible. We are located at 234 Power Road, Endeavour Hills, at the intersection of Power Road and Heatherton Road, Endeavour Hills, just off the Monash Freeway. Please note that parking is at the rear.

 

 

 

 

 

 

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