“Our Commitment To Your Pet Lies In The Quality Of Our Care”

Your Veterinary Care Online Help Site!

234 Power Road, Endeavour Hills, Vic 3802

 

Telephone: 1300-838-738 or 1300-VET-PET

 

The quality of our website is a reflection of the level of service you can expect from us!

                         

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WHAT CAN YOU EXPECT FROM US?

“Our Commitment To Your Pet Lies In The Quality Of Our Care”

In as much as we have expectations of you, we no doubt believe that you will have expectations of us.

We understand and share in your love and compassion for pets. It is our goal to provide your pet with the highest level of veterinary care, that we can provide.

  • We will help identify your pet’s problem, which we do not only by a thorough physical examination, but also from information we gather from you, as well as specialised diagnostic tests and various imaging technologies that we employ.
  • We will formulate a diagnostic plan and a treatment plan, which we will discuss with you fully.
  • We will discuss the possible consequences if the problem goes untreated.
  • We will make one or more recommendations for alleviating the problem.
  • We do off course request that you take action on the recommendations that we make.
  • We will give you an appropriate time frame for the resolution of the problem, where possible.
  • We will make sure that you fully understand what’s being said so that you can make a decision fully informed.
  • We can dispense restricted medications only if you are a bona fide client of PetCareVet.
  • We cannot dispense medications without assessing your pet in completeness.
  • We dispense only a limited quantity of drugs which we believe would meet the therapeutic needs of your pet.
  • We are bound by the Drugs, Poisons and Controlled Substances Legislation.
  • Wherever possible we use original products over and above the generic brands, as we know that the end result is only as good as the starting product, moreover we do want your pet to recover in a timely manner.
  • We will let you know what the approximate costs are going to be.
  • We will appreciate your budget and wishes.
  • We do know that Clients appreciate friendly and caring service, to this end you will not be disappointed.
  • We will endeavour to see you on time as we do know that your time is valuable, and you may have other pressing commitments.
  • We are commited to providing your family member and trusted friend the best care within our means.
  • We will refer your pet to a specialist, should the need arise. We use board-certified specialists, who have a much higher standard of care than a general practitioner.
  • You would now have gathered that “Our Commitment To Your Pet Lies In The Quality Of Our Care”.
  • Our aim is to reach the platinum standard in the provision of Pet Health Care Services.

As you can appreciate the problems are many and will need to be identified. It is therefore recommended that your pet is seen by us at the earliest, to prevent the problem progressing and causing other complications. Early recognition and treatment means that your pet will recover sooner, and will therefore be far more comfortable. It is not only significantly more difficult to treat a pet in an advanced stage of the disease, as well as far more expensive, but one also has to take into account the significant pain and stress your pet is under by not being treated at the earliest.

We sincerely recommend that you please call us on 1300-838-738 (1300-VET-PET) to schedule an appointment at the earliest. We do not believe in berating our clients for presenting the pets late, as we believe that this is counter productive. It is not our intention to cause you any embarrassment, offence or anxiety. Our approach is now that you have presented your pet to us, how do we go forward from here, not only keeping your pet’s welfare at heart, but also working with your wishes and limiting factors. We do approach all cases presented to us with a level of sensitivity. As pet health care professionals we will present our assessment and treatment in a professional manner and factually as possible.

You may not be aware that in older pets multiple problems often arise as aging affects all body systems. As pets age they become increasingly vulnerable to diseases. The three leading causes of non accidental death in pets are cancer, kidney disease and heart disease. Older animals seldom suffer from a single disease. One problem may markedly influence the course of another. Ageing is characterised by progressive and irreversible change. Pets are likely to start having diseases associated with ageing between 7 and 13 years. Smaller dogs tend to live longer than large dogs. The quality and length of life of older pets can be improved through regular health checks (every 6 months). A thorough clinical examination will help define some of these problems.

Because we do care for the welfare and interest of your pet, we do go out of way to ensure that your pet can access medical or surgical attention in time of its need. It would also interest you to know that:-

  1. We do pride ourselves in the quality of our services.
  2. We do provide a 24 hour on call service.
  3. We also offer payment plans through a third party, provided you meet the criteria as set out by the financing institute.
  4. If you cannot bring your pet to us, we will come to you as we do have a fully equipped pet ambulance.
  5. We also do house calls.
  6. Your pet will receive a very high level of care given the level of diagnostic and monitoring equipment that we have on hand.
  7. We do welcome you to take a personal tour of our facility.
  8. We also provide pet grooming services
  9. We also provide puppy classes. Puppies are trained not only indoors, but also outdoors, being exposed to outdoor noises and traffic in a controlled environment. The puppy training classes are run by Ms Julie Pocknee.
  10. We do care for our wildlife, and work very closely with wildlife carers providing veterinary care where needed.
  11. We take an active part in community services and proudly support Service Dog Training, by way of providing veterinary services to working dogs of individuals with disabilities. Please see www.servicedogtraining.com.au

If you have not used our services before, we do suggest that you try our services and see the differences for yourself. From our analysis we find that over 30% of all new patients are referred to us by existing clients, and a further 25% of all new patients are brought in by existing clients. Our clients travel from as far as Camberwell, Clayton, Fitzroy, Ringwood, Chelsea, St Kilda, Port Melbourne, Pakenham, to name but a few. From the level of service we provide, you would come to understand that we are not your average Veterinary Services provider. We do recommend that you bookmark our web address www.petcarevet.com.au

Our staff are very friendly and courteous. We are very easily accessible. We are located at 234 Power Road, Endeavour Hills, at the intersection of Power Road and Heatherton Road, Endeavour Hills, just off the Monash Freeway. Please note that parking is at the rear.

 

 

 

 

 

 

© PetCareVet 2007 - 2013