“Our Commitment To Your Pet Lies In The Quality Of Our Care”

Your Veterinary Care Online Help Site!

234 Power Road, Endeavour Hills, Vic 3802


Telephone: (03) 9700 0857 or (03) 9700 1307


The quality of our website is a reflection of the level of service you can expect from us!





Vet Bills – Pet Insurance – Payment Plans

Over the years, you will have a companion that ran up to greet you when you came home, or rode with you to work, or joined you on your fishing trips, or just went visiting. Whether you bring home a pedigree puppy or adopt an adult dog from the local shelter, it is a relationship that will grow on you and will transcend your imagination. You will thrive on each other's companionship and be there when the other feels down. It is a relationship that gives and takes and fills the void that only a pet and owner can understand.

If you own a dog or cat, you know the costs of going to the vet are expensive. One alternative for combating these costs is health insurance for your pet. To contain the cost of vet bills, some pet owners elect to sign up for Pet Health Insurance as a way to control costs. This is not for everyone, but for those who want to know they are covered if their pet becomes ill or accidentally injured, they have some comfort in knowing some if not all costs would be covered.

Imagine you are at the vet's office, discussing the cost of treatment. You are advised the cost of the treatment will be in excess of $1500 at the clinic and well over $3500 at a specialist centre. You are thinking silently … "I can't afford this!" Because your pet is part of your family, your options seem very limited. After all these years of loving your pet, sadly, it all comes down to whether you can afford the vet bill that might determine your pet’s fate. You do what you are forced to do in this situation, you get out your credit cards and figure: “I'll pay it off later”. It does not have to be that way! If you had purchased pet insurance beforehand, most of the bill would be reimbursed by your pet insurance company and you would not have to go into long-term debt for it! If you've never had to deal with the above scenario, you're one of the lucky ones.

The question that we are asked on a regular basis is why are Veterinary bills so expensive. We feel your pain and understand why this question is asked often. This is a complex issue, but in a nut shell, pets are not covered by Medicare as in the case of humans, nor is their medication subsidised by the Pharmaceutical Benefit Scheme, as in the case of humans. Drug companies and medical suppliers are able to set their own prices and they keep going up every year. It is difficult to control these costs. We also need to invest in technology in order to provide the best medical and surgical services. Admitting your “other family member” into a veterinary facility is no different to you admitting yourself to a private health facility. We do not receive any funding or subsidy from the government, or donations from the public at large to subsidise the cost of treatments.
What can you do to help manage the cost of caring for your pet?

  • Put aside some money on a regular basis for unexpected illness and injuries.
  • If you are financially strapped, look for alternative financing programs. We do offer Payment Plans through a third party to spread the costs of unexpected veterinary care. Special conditions are to be met prior to payment plans being approved.
  • Consider pet insurance.

Below is a list of some pet insurers, which you can consider:-

We are not in a position to endorse one pet insurance provider over another.
Research pet insurance carefully as each company looks to minimize their risks to stay profitable. Each plan or company is there to provide a certain amount of health coverage, but in some companies, they try to limit their exposure by excluding the more costly illnesses

The total first-year costs of a female dog can be well over a $1000 (which includes vaccinations, microchipping, heartworm prevention, intestinal worm control, flea control, and desexing). It does not include the food. Ongoing yearly costs can vary thereafter. A large chunk of your ordinary pet expenses are due to veterinary care: lab tests, physical exams, immunizations as well as internal and external parasite treatment and control.

Occasionally, however, a pet will fall victim to a more serious accident or suffer an unexpected illness that requires comprehensive medical care, or worse, surgery.

Some of the top 10 medical conditions seen at Veterinary practices in the varying Age Groups are (source Small Animal Clinical Nutrition by Hand et al):-


  1. 0 to 7 Years Age Group
    1. Healthy - 32.4%
    2. Oral disease - 5.8%
    3. Otitis externa (ear) - 5.8%
    4. Dermatopathy (skin) - 3.6%
    5. Lameness - 1.3%
    6. Roundworms - 1.2%
    7. Conjunctivitis - 1.2%
    8. Fleas - 1.1%
    9. Laceration - 1.0%
    10. Anal sac disease - 1.0%

  2. 7 to 10 Years Age Group
    1. Healthy - 15.0%
    2. Oral disease - 13.7%
    3. Otitis externa (ear) -  5.8%
    4. Dermatopathy (skin) - 3.2%
    5. Tumor - 2.0%
    6. Lipoma - 1.9%
    7. Conjunctivitis - 1.2%
    8. Arthritis - 1.2%
    9. Anal sac disease - 1.2%
    10. Lameness - 1.1%

  3. 10 Years And Older Age Group
    1. Oral disease - 13.6%
    2. Healthy - 6.9%
    3. Nuclear sclerosis - 3.1%
    4. Arthritis - 3.0%
    5. Tumor - 2.8%
    6. Otitis externa (ear) - 2.7%
    7. Cardiac murmur (heart) - 2.4%
    8. Lipoma - 2.3%
    9. Cataract - 2.2%
    10. Dermatopathy (skin) - 1.5%


  1. 0 to 7 Years Age Group
    1. Healthy - 34.2%
    2. Oral disease - 9.9%
    3. Ear mites - 4.4%
    4. Fleas - 2.7%
    5. Cat bite abscess - 2.6%
    6. Upper respiratory infection - 2.2%
    7. Tapeworms - 2.0%
    8. Conjunctivitis - 1.7%
    9. Roundworms - 1.4%
    10. Dermatopathy (skin) - 1.3%

  2. 7 to 10 Years Age Group
    1. Oral disease - 20.1%
    2. Healthy - 18.9%
    3. Cat bite abscess - 2.5%
    4. Dermatopathy (skin) - 2.3%
    5. Obesity - 1.6%
    6. Fleas - 1.5%
    7. Animal bites - 1.5%
    8. Ear mites - 1.4%
    9. Upper respiratory infection - 1.3%
    10. Vomiting - 1.3%

  3. 10 Years And Older Age Group
    1. Oral disease - 19.5%
    2. Healthy - 11.9%
    3. Chronic renal failure (kidney) - 2.4%
    4. Weight loss - 2.0%
    5. Cardiac murmur (heart) - 1.8%
    6. Hyperthyroidism - 1.8%
    7. Tumor - 1.7%
    8. Diabetes mellitus - 1.4%
    9. Cat bite abscess - 1.4%
    10. Vomiting - 1.3%

As you can appreciate the problems are many and will need to be identified. It is therefore recommended that your pet is seen by us at the earliest, to prevent the problem progressing and causing other complications. Early recognition and treatment means that your pet will recover sooner, and will therefore be far more comfortable. It is not only significantly more difficult to treat a pet in an advanced stage of the disease, as well as far more expensive, but one also has to take into account the significant pain and stress your pet is under by not being treated at the earliest.

We sincerely recommend that you please call us on (03) 9700 0857 or (03) 9700 1307 to schedule an appointment at the earliest. We do not believe in berating our clients for presenting the pets late, as we believe that this is counter productive. It is not our intention to cause you any embarrassment, offence or anxiety. Our approach is now that you have presented your pet to us, how do we go forward from here, not only keeping your pet’s welfare at heart, but also working with your wishes and limiting factors. We do approach all cases presented to us with a level of sensitivity. As pet health care professionals we will present our assessment and treatment in a professional manner and factually as possible.

You may not be aware that in older pets multiple problems often arise as aging affects all body systems. As pets age they become increasingly vulnerable to diseases. The three leading causes of non accidental death in pets are cancer, kidney disease and heart disease. Older animals seldom suffer from a single disease. One problem may markedly influence the course of another. Ageing is characterised by progressive and irreversible change. Pets are likely to start having diseases associated with ageing between 7 and 13 years. Smaller dogs tend to live longer than large dogs. The quality and length of life of older pets can be improved through regular health checks (every 6 months). A thorough clinical examination will help define some of these problems.

Because we do care for the welfare and interest of your pet, we do go out of way to ensure that your pet can access medical or surgical attention in time of its need. It would also interest you to know that:-

  1. We do pride ourselves in the quality of our services.
  2. We do provide a 24 hour on call service.
  3. We also offer payment plans through a third party, provided you meet the criteria as set out by the financing institute.
  4. If you cannot bring your pet to us, we will come to you as we do have a fully equipped pet ambulance.
  5. We also do house calls.
  6. Your pet will receive a very high level of care given the level of diagnostic and monitoring equipment that we have on hand.
  7. We do welcome you to take a personal tour of our facility.
  8. We also provide pet grooming services
  9. We also provide puppy classes. Puppies are trained not only indoors, but also outdoors, bring exposed to outdoor noises and traffic in a controlled environment. The puppy training classes are run by Mr Hans van Heesbeen. For more information you can visit www.k9coach.com.au
  10. We do care for our wildlife, and work very closely with wildlife carers providing veterinary care where needed.
  11. We take an active part in community services and proudly support Service Dog Training, by way of providing veterinary services to working dogs of individuals with disabilities. Please see www.servicedogtraining.com.au

If you have not used our services before, we do suggest that you try our services and see the differences for yourself. From our analysis we find that over 30% of all new patients are referred to us by existing clients, and a further 25% of all new patients are brought in by existing clients. Our clients travel from as far as Camberwell, Clayton, Fitzroy, Ringwood, Chelsea, St Kilda, Port Melbourne, Pakenham, to name but a few. From the level of service we provide, you would come to understand that we are not your average Veterinary Services provider. We do recommend that you bookmark our web address www.petcarevet.com.au

Our staff are very friendly and courteous. We are very easily accessible. We are located at 234 Power Road, Endeavour Hills, at the intersection of Power Road and Heatherton Road, Endeavour Hills, just off the Monash Freeway. Please note that parking is at the rear.